User Journey Mapping Tool

A user journey map is a tool that communicates a user’s “journey”—the path they take while they navigate an experience. It is used for many business processes, including sales, marketing, and customer support. With smaply you can visualize your customer journey and step into your customers' shoes to understand their needs, pain points and feelings.

Customer journey mapping is also a popular workshop task to align user understanding within teams. User journey mapping can also improve your skills as a designer in bigger ways. It also allows users to embed code from a plethora of apps for better visualization and identification of preferred customer paths and.

User Journey Mapping Tool You can repeat journey mapping as often as you like throughout the design process and explore the ways you might be able to change your design as you grow your website.

You can repeat journey mapping as often as you like throughout the design process and explore the ways you might be able to change your design as you grow your website. 25 tools to create stunning customer journey maps (templates included) if you're looking for customer journey map alternatives, you’re in the right place. User journey mapping is a widely used and impactful technique that can help you improve your product, marketing, ux, and merchandising decisions. Read on for some of our favorite options.